Refund & Returns Policy
How returns, refunds and delivery problems are handled for liquidation pallets.
Last updated: November 1, 2026
Liquidation stock is sold as-is
Our pallets contain customer returns, overstock and shelf-pull merchandise, and are priced far below retail for that reason. All sales are final. We do not accept returns or give refunds for change of mind, for the condition of individual items, or for the mix of items on a pallet.
When we will help
- Wrong pallet shipped: you received a different pallet type or category from the one you ordered.
- Short shipment: you received fewer pallets than you paid for.
- Freight damage: pallets arrived visibly damaged and the damage was noted on the delivery receipt.
- Order cancelled by us: if we cannot supply your order, we refund any payment in full.
How to report a problem
- Note any damage or shortage on the delivery receipt (bill of lading) before signing.
- Take clear photos of the pallets, wrapping and labels.
- Contact us within 48 hours of delivery at sales@liquidationpalletswholesales.com or on WhatsApp at +1 (513) 900-1170, with your order number and photos.
What happens next
We review your claim and reply within 2 business days. Depending on the case, we will replace the pallet, ship the missing pallets, issue store credit or refund the affected part of your order. Refunds are sent to the original payment method. Claims reported after 48 hours, or freight damage not noted on the delivery receipt, may not be covered.
Cancellations
You can cancel an order free of charge before it is paid. Once a paid order has shipped, it cannot be cancelled.